Frequently Asked Questions

FAQs: Product

How long does delivery take once I have placed my order?

We aim to deliver your order within 5 days—not 5 working days like many others. Once you place your order, we will send you a confirmation of your delivery date.
About 2 days prior to your scheduled delivery, we will send you a tracking link containing the specific date and time slot for your delivery.

At the moment, we are unable to provide the option to choose a specific delivery date or time. Factors like logistics, routing, and availability influence the scheduling of our deliveries. However, our team strives to ensure prompt and efficient delivery and will do our best to accommodate a timeframe that works for you.

Currently, we do not accept orders over the phone. To place an order, please proceed online through our secure checkout page.

With our 60-night risk-free trial, you can enjoy the comfort and quality of our products in your home. If, within 60 nights of delivery, our product doesn’t meet your expectations, simply reach out to us. We will gladly assist you with exploring alternative options or arranging a return.

All Modura products come with a comprehensive 5-year warranty. This warranty reflects our commitment to the quality and craftsmanship of our products. If you encounter any issues or concerns within this period, contact our dedicated customer support team. We will promptly assist you by arranging repairs, replacements, or finding the best resolution.

Yes, you can spread the cost of your purchase using popular platforms such as DivideBuy, Klarna, PayPal, and Clearpay.

  • DivideBuy: Spread your payment into manageable monthly instalments.

  • Klarna: Buy now, pay later, allowing you to enjoy your new product before making payments.

  • PayPal: Use your PayPal balance or link it to your credit/debit card for a seamless and secure transaction.

  • Clearpay: Split your payment into interest-free instalments for better budget management.

All Modura products are proudly crafted in West Yorkshire, a region known for its long-standing tradition of high-quality furniture manufacturing. By producing locally, we ensure strict attention to detail and superior quality control, delivering products that are built to last. Supporting local craftsmanship is at the core of our brand values.

Absolutely. Your safety is our priority, and all Modura products meet or exceed UK fire and safety regulations.

If you still have further questions, please feel free to contact us by email at
info@modurafurniture.co.uk or call us at 07448 606778.
We’re happy to help!

FAQs: Ordering

How can I place an order?

You can place your order online on our website modurafurniture.co.uk

Your payment information is fully secure with us. We use secure payments and PayPal as our payment gateways, and our website is protected by advanced SSL encryption technology, ensuring your bank details remain safe.

Once your payment is processed, you will receive an order confirmation via email or text. If you don’t see the confirmation in your inbox, please check your spam folder. Additionally, we will contact you within 24 hours to confirm your order details. If you have concerns, feel free to contact us at 07448 606778.

Yes, you can make changes to your order free of charge until it has been confirmed and placed into production. Once production begins, modifications cannot be made. To request changes, please contact us immediately at 07448 606778.

Yes, we do! For more information, please reach out to us at info@modurafurniture.co.uk

FAQs: Delivery

How long will delivery take?

We aim to deliver bespoke beds within just 5 days, unlike the longer timescales offered by others. Delivery timelines may vary for certain locations or order types, and we will confirm your delivery schedule during your order process.

Yes, if you need to delay your delivery, please inform us during the order confirmation process. We will schedule your production and delivery accordingly.

If you need to reschedule your delivery, please notify us at least 24 hours in advance to avoid incurring fees. Missed deliveries can result in additional costs due to route planning and driver allocation.

Yes, we provide free delivery within our standard mainland UK areas.

For remote mainland UK areas, Northern Ireland, and the Republic of Ireland, a delivery fee applies to cover logistical costs.

Unfortunately, we do not offer a furniture removal or recycling service due to insurance and health considerations.

We can deliver to Northern Ireland and the Republic of Ireland for an additional fee. Customers in these areas or elsewhere in the world can also arrange to collect their orders directly from our factory. Please contact us at info@modurafurniture.co.uk or call us at
07448 606778 for more information.

While our deliveries primarily follow a weekday schedule, we may be able to arrange weekend deliveries depending on capacity and location. Our logistics team will confirm availability and provide a 4-hour time slot during order fulfilment.

To make changes to your delivery details, please contact our Customer Services team at 07448 606778 as soon as possible.

In most cases, all your items will be delivered together. If your order requires multiple deliveries, we will keep you informed.

Your order will be delivered by our experienced two-person delivery team. They will carefully carry and assemble your items in your room of choice.

FAQs: Returns & Refunds

Can I cancel my order?

You can cancel your order for a full refund as long as it has not yet been placed into production.

Once the order is confirmed and production begins, cancellations are still possible; however, a 50% cancellation fee will apply. This fee covers the cost of reserved raw materials, administrative work, and processing time.

Please note that we cannot accept returns for made-to-order items once delivered unless they are faulty or you received an incorrect product.

Eligible refunds are processed immediately upon approval or once the returned goods are received at our warehouse. Refunds will be issued back to the original payment method, and it may take up to 7 working days to appear in your account, depending on your bank or payment provider.

If you believe your order is faulty or incorrect, please contact our Customer Services Team at 07448 606778 within 7 days of delivery. To help us assess the issue quickly, we may ask you to provide photographs of any damage or defects. Once reviewed, we will work with you to resolve the matter promptly.

Shopping Cart