At Modura, we are dedicated to ensuring your complete satisfaction with our bespoke, made-to-order furniture. Should your experience not meet your expectations, we are fully committed to addressing any concerns with urgency and care, resolving them efficiently and with as little disruption as possible. Your satisfaction is our priority.

Order Amendments

After receiving your order, we will contact you within 24 hours* to confirm your order details, delivery arrangements, fabric selection, and any specific access considerations for your home. At this point, we may also provide a provisional delivery date, which will be confirmed later.

You may cancel or modify your order free of charge up until it is confirmed and production begins. To make changes, please contact our Customer Services Team at 07448 606778 or email info@modurafurniture.co.uk.

Returns

Every Modura order is crafted specifically for you. Because our products are made-to-order and tailored to your specifications, we cannot accept returns unless the product is faulty or incorrect.

If you believe there is an issue with your order, please contact our Customer Services Team within 7 days of delivery. We may request photos to assess the problem and provide an appropriate resolution.

For approved returns, we will arrange collection in line with our delivery schedule. You won’t need to disassemble the furniture, but we ask that it remains in the same condition as when it was delivered.

Order Cancellations

Orders may be canceled for a full refund before production begins.

Once production has started following delivery confirmation, cancellations will incur a 50% fee to cover the cost of reserved raw materials, administrative time, and processing.

Delivered items cannot be canceled or returned unless they are faulty or incorrect.

Refunds

Refunds for eligible orders are processed promptly once goods are returned to our warehouse or the cancellation is approved. Refunds are issued to the original payment method and may take up to 7 working days to appear in your account, depending on your payment provider.

Failed Deliveries

If you are unavailable to receive your order at the agreed delivery date and time, a £75 fee will be charged for redelivery. All rescheduled deliveries will align with our delivery schedule and availability in your area.

Access Requirements

It is your responsibility to ensure that the furniture you’ve ordered can fit into your home.

Before ordering, carefully measure the intended space and consider the route our delivery team will take, including doorways, staircases, and tight corners. If you anticipate any access challenges, please contact our Customer Services Team for advice.

Delivery Days

We deliver Monday through Sunday, typically between 7am and 7pm. Specific delivery dates and times will be confirmed during the order process.

Delivery Receipt

Your delivery will be scheduled after your order confirmation. A delivery date and 4-hour time slot will be provided, taking into account our schedule, van capacity, and your availability.

Customers must be present at the delivery address to acknowledge receipt of the items and sign for acceptance.

Delivery Checks

Before delivery, each piece of furniture undergoes rigorous quality checks to ensure it meets your specifications.

Our delivery team will assemble and unwrap your items, and you will have the opportunity to inspect them. If you notice any issues or discrepancies, notify the delivery team or contact us immediately so we can address the problem.

Dimensions

As all Modura products are handmade, dimensions may vary slightly by +/- 2-3cm.

If precise dimensions are critical for your space, we recommend confirming measurements with our Customer Services Team to ensure your chosen furniture will fit as intended. Modura cannot be held responsible for inaccurate measurements provided by the customer.

If you have any additional questions, feel free to contact us at 07448 606778 or email us at info@modurafurniture.co.uk. We’re here to help!